BURN 30 REFUND POLICY
Last updated 4/1/2021
We offer a Rock-Solid Money Back Guarantee For Customers Who Try Our Program and find it's not a good fit!
Due to our lenient refund policy we have a few terms in place to protect ourselves from abusive purchases. Therefore the following reasons do not qualify for refunds as our product are not physical items and cannot be returned:
- "Accidental" or Someone Else Purchased - We do not process a refund when a customer claims they've purchased on accident as our website is encrypted; it's impossible for us to enter a person's credit card information... If you are stating that you did not make the purchase or someone else made the purchase without your permission, you should immediately call your credit card and report it.
- Life Situation Changes Post Purchase - Our products are accessible for life. This means they are usable at the customer's convenience/ability to do so. Our products, by design, cover a vast variety that caters to tastes, preferences, and life circumstances, furthermore our products include a custom-tailoring option at no extra cost specifically for situations like this. We are not responsible for life changes.
- "I Can't Do Any Exercise" - Our products are specific to meal planning and lifestyle healthy habits. The core exercise portion of The Burn Challenge is FREE. The paid access items do not require any exercise to utilize and enjoy. Also please note our product includes a custom-tailoring option at no extra cost specifically for situations like this. It's specifically noted, The Burn Meal Plan is independent of the workout aspects and can be fully used without any deliberate exercise.
- Impulse Purchase or "I changed my mind" - To protect our business we make clear via policy which can be found multiple places pre-purchase, once our product is accessed, we cannot restrict or remove the information. Buying to "get a glimpse" or "unfair access" to our intellectual property and or receiving product post sale only to attempt to rebate the purchase does not qualify for a refund.
- The "I Don't Feel Like It" Purchase - To protect our business we make clear via policy which can be found multiple places pre-purchase, once our product is accessed, we cannot restrict or remove the information. Failing to follow the program and/or immediately having a change of heart regarding body transformation due to motivational reasons (or other), is not a fault of our systems therefore we do not issue refunds under this circumstance.
*Please note: refund request are dealt with on a case-by-case basis and our team uses the first contact email/text/call as the core reason for the refund inquiry. All correspondence, product access customer matching, product emails, will be provided in the event of a disagreement.
This form is for customers who have used the program for a minimum of 1 week. Other requests are not eligible for refund. We DO NOT ISSUE REFUNDS OUTSIDE OF THE PRODUCT-GUARANTEE WINDOW (30 DAY).
*NO REFUND WILL BE GIVEN PAST 30 DAYS
Digital Product Download:
For your convenience our Intellectual Property, coaching materials, and Downloadable Programs are currently delivered by Internet download only.
After your purchase has been approved we will process your order.
Orders are typically processed within one (1) hour but could take as long as twenty four (24) hours to complete. Once your order has been processed we will send you a confirmation email using the email address you provided on our order form.
This email will serve as your electronic purchase receipt and will contain the information you need to access for your product downloads.
It is highly likely your product goes to the spam filter as there are links involved with most products. Please check "all mail" on your email server dropdown.
Downloads from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads we will not tolerate download abuse. We reserve the right to terminate your access to our download servers.
In addition, we actively pursue theft of digital assets.
We stand behind our products and your results with them are important to us. Because of this we offer a Results-Guaranteed-Or-Your-Money-Back Policy!
To redeem; all we ask is a completed outtake form at least 1 week after purchasing and showing proof of using your product. This is fair for yourself and RE Fitness!
We are a small business and the point of our lifetime refund policy is to refund anyone who is simply "not a good fit" with the product. That being said we put our customers/fans first and can always bend to your needs.
If you feel our systems simply will never work for you please complete the form below:
This form is for customers who have used the program for a minimum of 1 week. Other requests are not eligible for refund. We DO NOT ISSUE REFUNDS OUTSIDE OF THE PRODUCT WINDOW (30 DAY).
*NO REFUND WILL BE GIVEN PAST 30 DAYS
Because our products are digital goods delivered via Internet, you will never be expected to "return" a product. Enjoy it. We are certain our products command amazing results if followed.
Please note in some countries/regions there is a 15% transaction fee for all refunds. Once the refund is processed please allow 3-5 business days for the refund to be complete.
Refund requests made after you have downloaded our product are handled on a case by case basis speed wise. We have an incredibly small staff which is devoted to clients! Thank you for understanding.
DIGITAL PRODUCT PROTECTION DISCLAIMER:
Once our product(s) are delivered to the customer they're not returnable. Even when a refund is given the customer still maintains forever access.
Due to this we do not refund for reasons such as, "it was a spur the moment purchase" or "my life situation has changed." Refunds are strictly for those who find the product unsatisfactory to their needs - NOT for customer related mishaps.
SALE PRICE SPECIAL TERMS DECLARATION:
We are not obligated to refund any products sold at sale price/special price. Sale price refunds this will be up to our team's discretion and taken case by case.
We are incredible fair and lenient with our refund policy therefore we actively defend our business against fraudulent chargebacks from customers.
Chargeback fraud is when a cardholder pursues a chargeback through their issuing bank for reasons that are not related to true fraud. This can have a multitude of ramifications.
Chargebacks in certain cases are theft and we take them seriously. All files and communications with the client/coach/staff will be prepared and sent to all relevant establishments.
For direct support and concerns please email us anytime at firstname.lastname@example.org.