Last updated 4/1/2020
Digital Product Download
For your convenience, 12 Week Plans, and Downloadable Programs are currently delivered by Internet download only.
After your purchase has been approved we will process your order.
Orders are typically processed within one (1) hour but could take as long as twenty four (24) hours to complete. Once your order has been processed we will send you a confirmation email using the email address you provided on our order form.
This email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.
It is highly likely your product goes to the spam filter as there are links involved with most products. Please check "all mail" on your email server dropdown.
Downloads from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads we will not tolerate download abuse. We reserve the right to terminate your access to our download servers.
In addition, we actively pursue theft of digital assets.
We stand behind our products and your results with them are important to us. Because of this we offer a Results-Guaranteed-Or-Your-Money-Back Policy!
To redeem; all we ask is a completed outtake form 2 weeks after purchasing and showing proof of using your product. This is fair for yourself and RE Fitness!
We are a small business and the point of our lifetime refund policy is to refund anyone who is simply "not a good fit" with the product. That being said we put our customers/fans first and can always bend to your needs.
If you feel our systems simply will never work for you please complete the form below:
This form is for customers who have used the program for a minimum of 2 weeks. Other requests are not eligible for refund.
Because our products are digital goods delivered via Internet, you will never be expected to "return" a product. Enjoy it. We are certain our products command amazing results if followed.
Please note there is a 15% transaction fee for all refunds. Once the refund is processed please allow 3-5 business days for the refund to be complete.
Refund requests made after you have downloaded our product are handled on a case by case basis speed wise. We have an incredibly small staff which is devoted to clients! Thank you for understanding.
We are incredible fair and lenient with our refund policy therefore we actively defend our business agains fraudulent chargebacks from customers.
Chargeback fraud is when a cardholder pursues a chargeback through their issuing bank for reasons that are not related to true fraud. This can have ramifications on consumer credit and other legalities may apply.
Chargebacks are theft and we take them seriously. All files and communications with the client/coach/staff will be prepared and sent to all relevant establishments.
For direct support and concerns please email us anytime at firstname.lastname@example.org.